This follows the standard UK rules for consumers buying online. Trade customers buying for their business don’t get the 14-day cancellation right, but the faulty-goods rights still apply.
Changed your mind (14 days). You can cancel your order within 14 days of receiving it, without giving a reason. Tell us by WhatsApp or email, then send the item back within 14 days of telling us. Return postage is paid by you unless the item is faulty.
Sealed products. For health and hygiene reasons, injectables, skincare and other sealed products can only be returned if the seal is unbroken and the packaging is unopened. Once a seal is broken, the 14-day cancellation right no longer applies. Cold-stored products can’t be returned once they have been delivered, because they could have spoiled, unless they arrive faulty or warm.
Faulty, damaged or wrong items. If an item is faulty, damaged or not what you ordered, tell us within 30 days of delivery and we will refund or replace it, including postage. After 30 days you are still covered, and we will repair, replace or partly refund as the law requires.
Refunds. We refund to your original payment method within 14 days of receiving the returned item, or of receiving proof that you sent it. If you cancel the whole order, we also refund the standard delivery cost you paid.
Return address. Contact us first and we will send you the address to post your return to.
Contact. WhatsApp +44 7830 645441, or email professional.affordable1@gmail.com.
Last updated: 29 October 2026